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“Is change driven by Quality Information?”

Continuous, data-driven quality improvement reflects the practice’s commitment to quality. It’s about understanding performance at all levels and bringing systems, technology, and people together to make the practice better in many ways. It means empowering every person in the practice to innovate and improve.

This Transforming Clinical Practice Initiative Driver focuses on tactics that address these types of questions:

  • “Has leadership developed and articulated a shared vision with the practice(s)?”
  • “Do we use an organized quality improvement/change approach to achieve our vision?
  • “Do we use benchmarks and rely on data transparency to support innovation?”

To support your transformation goals, review and select from the resources presented below.
(Click the + icon to expand the contents.)

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NNE-PTN members can access the following courses to support their practice transformation goals and aims.
You must have an account and be logged into the QC Learning Lab to access these.
(Account Setup & Login Instructions.)

Data Driven Decision Making: Using Registries

Description

Data driven decision making is changing as a result of the unsustainable cost of health care, lack of access and increasing health care disparities. This course is intended to build an understanding of registries, using data to improve population health, engage patients and deliver person center care while addressing population needs. The course will examine how registries are a collection of patient health information, usually organized around a chronic disease, particular intervention, lifestyle, or condition. Quality improvement examples will be used throughout the units to aid practices in registry use, and preparing for new models of populations management tools.

Learning Objectives:

At the conclusion of this module:

  • Describe a patient registry and its use in driving data based decision making
  • Understand how to build, use and maintain a registry
  • Understand the importance of process and outcome measurement at the patient and population level
  • Describe how to use your registry to monitor and track testing
  • Develop a process to identify patient risk level using a patient registry
  • Share practice performance using your registry

Target Audience:

Practice providers, practice staff, and practice administrators and various other health care related fields

To take this course, click here.

Interpersonal Skills (Emotional Intelligence and Listening)

Healthcare is a practice of collaboration: among providers, between providers and staff, between providers and staff with patients and patients’ families, etc. Strong interpersonal skills (skills involved in interacting with others) are essential to successful collaboration in the healthcare workplace. This module focuses on developing two interpersonal skills: emotional intelligence and the ability to listen well.

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Learning Objectives:

  • Understand why emotional intelligence and listening are essential interpersonal skills to apply within the practice setting
  • Develop the ability to apply productive emotion self-management to interpersonal communication
  • Learn and demonstrate new listening skills to use within the practice team setting

Intended Audience:

Practice providers, practice staff,  practice administrators and various other health care related fields

Module Structure:

This learning module is self-paced in structure and you can work through the materials at your own pace. Estimated time to complete will be 1.5 hours.  The module consists of 5 units and contains the following elements:

  • Video lessons
  • Interactive presentations
  • Hyperlinks to readings, videos, web resources, and tools
  • Pre & post assessment

To take this course, click here.

Systems Thinking to Improve Population Health

Description

This online learning module is part of the NNE-PTN Series with the Daniel Hanley Center for Health Leadership. The module explores Systems Thinking and offers providers and their teams new perspectives to help manage the health of the practice populations. The TCPI drivers and change tactics will combined with the concepts of systems, causal relationships and other tools to improve practice capability in Population Management.

Target Audience:

Practice providers, practice staff, and practice administrators and various other health care related fields.

Module Structure: 

This module will be made up of 6 smaller units to include didactic presentation, audio interviews and discussion, supplemental readings and videos, question response bulletin board and case study.

Duration & Fee:

  • Estimated Time to Complete: 1.5 hours

(note: the module is divided into short digestible units [5-15 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members

Hardware/Software Requirements 

  • Computer with Internet connection
  • Current version of Chrome, Firefox or Safari browser. You must have javascript enabled.

To take this course, click here.

Get a Grip on Change

Description

This learning module seeks to address gaps as identified by the TCPi Practice Assessment Tool (PAT) during the PTN baseline assessments, specifically targeting Quality Improvement strategies and Team Engagement as effective drivers of successful change management.  Through examination of relevant studies and research-based models, participants will gain an understanding of how to maximize the positive impact of change on their organization and minimize the negative.  The learning module will include practical strategies and tools that participants will be able to employ with their practice, as well as identify leader behaviors to model in order to best support team members through the change process.

This learning module is part of the NNE-PTN Series with the Daniel Hanley Center for Health Leadership.

Intended Audience:

Practice and system leaders, providers, and staff needing or desiring to build or improve their quality improvement strategy and team-building skills in the quickly changing field of health care.

Module Structure: 

This learning module is self-paced in structure and you can work through the materials at your own pace. Estimated time to complete will be 1.5 hours.  The module will consist of an introduction and 5 units and will contain the following elements:

  • Hyperlinks to readings, videos, web resources and tools
  • Video lessons
  • Case study activity
  • Interactive web-based documents using Google Drive

Duration & Fee:

  • Estimated Time to Complete: 1.5 hours

(note: the module is divided into short digestible units [5-15 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members

Hardware/Software Requirements 

  • Computer with Internet connection
  • Current version of Chrome, Firefox or Safari browser. You must have javascript enabled.

To take this course, click here.

You must have an account and be logged into Healthcare Communities® to access the content listed below.
(Account Setup Instructions.)

Close Up Of Business People Congratulating One Another In Team Building Exercise.

Continuous, Data-Driven Quality Improvement – Secondary Drivers

(To view more detailed change tactics, click each item. )

Provided courtesy of American Medical Association. 

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Panel Management

Focus on providing proactive, preventive care to improve the health of your patients.

Go to course.

Quality Improvement Using Plan-Do-Study-Act

Develop strategies and tactics for effective team meetings that strengthen working relationships and improve practice efficiency

Go to course.

Select Sustainable Change Initiatives

A framework for selecting change “wins” for your practice and all of your stakeholders: your care team, your patients and the practice as a whole.

Go to course.

Prepare Your Practice for Change

Four key elements will optimize success in the organization of your practice: leadership, teamwork, communication and metrics.

Go to course.

Starting Lean Health Care

Eliminate waste in the workday and equip the team to spend more time on patient care.

Go to course.

You must have an account and be logged into ACP Practice Advisor® to access the content listed below.
(Account Setup & Login Instructions.)

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Deliver Patient-Centered Care

Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.

Go to course.

Managing Populations

Managing populations helps ensure that patients with specific chronic conditions receive appropriate care.

Go to course.

Improve Quality

Understand how to quickly measure your current practice, design and implement change processes, and re-assess to see if your strategies were successful.

Go to course.

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Copyright 2016.  Maine Quality Counts.