Care Coordination with Families/Caregivers Involved in Multiple Systems and Services

This module focuses on care coordination with and for families and caregivers who are involved in multiple service delivery systems. Viewing this module will help Care Coordinators across all sectors to understand how to best support families and caregivers who are working across multiple systems.


Learning Objectives:

At the end of this module, participants will:

  • Have an understanding of the complexities of families/caregivers involved in multiple systems and ways in which care coordination can mediate these complexities
  • Know the key principles essential for high quality care coordination across multiple populations
  • Understand the importance for Care Coordinators to eliminate the need for families/caregivers to tell “their story” more than once when involved in multiple systems of care
  • Be aware of cultural humility
  • Understand how to reduce confusion and duplication across multiple Care Coordinators through the identification of a “Primary” Care Coordinator for the family/caregiver


Anyone who coordinates care for children and families in Maine

Module Structure:

This module is self-paced and available to any user that registers with the Learning Lab. The estimated time to complete is approximately 90 minutes.

The module will contain fourteen (14) sub-sections or units. Each unit may contain various elements, including hyperlinks to readings and web resources, video lessons, and reflection activities. Two of the units will consist of the pre- and post-assessments, which need to be completed to receive your certificate of attendance.

Table of Content:

The units will consist of the following:

  • Introduction
  • Pre-Assessment
  • Anticipated Outcomes and Competencies
  • Definitions and Symbols Used
  • What Does Multi-Systems Mean?
  • Realities of Multi-Systems Participation
  • Philosophical Approaches to Working with Families Valuing and Appreciating Family Diversity
  • Cultural Humility
  • Exploration of the Primary Care Case Coordinator Model for Families/Caregivers Involved in Multiple Systems
  • A Delicate Balance: Boundaries, Choice and Family/Caregiver Empowerment
  • Family Vignettes Demonstrating Multi-Systems Involvement
  • Resources
  • Post-Assessment
  • Evaluation Survey
  • FREE
  • Course Badge