Get a Grip on Change

This learning module is part of the NNE-PTN Series with the Daniel Hanley Center for Health Leadership. The module seeks to address gaps as identified by the TCPi Practice Assessment Tool (PAT) during the PTN baseline assessments, specifically targeting Quality Improvement strategies and Team Engagement as effective drivers of successful change management.  Through examination of relevant studies and research-based models, participants will gain an understanding of how to maximize the positive impact of change on their organization and minimize the negative.  The learning module will include practical strategies and tools that participants will be able to employ with their practice, as well as identify leader behaviors to model in order to best support team members through the change process.





Learning Objectives:  

At the conclusion of this module, participants will:

  • Understand and be able to apply change management skills to address key concepts in the TCPi Change Package (to the practice setting)
  • Enhance application of Quality Improvement Strategies through effective use of research based models and tools related to change management
  • Develop capability in driving Team Engagement specifically in response to change (TCPi Driver 1. 2: Team-based relationships)
  • Gain capability in the use of data and monitoring to successfully support improvement processes (TCPi Driver 2.1: Engaged and committed leadership)
  • Promote workforce vitality and joy in work (TCPi Driver 3.2) through improved leadership response in managing change

Module Resources:

Click here to access the resources and tools provided in the module.


Target Audience:

Practice and system leaders, providers, and staff needing or desiring to build or improve their quality improvement strategy and team-building skills in the quickly changing field of health care.

Module Structure: 

This learning module is self-paced in structure and you can work through the materials at your own pace. Estimated time to complete will be 1.5 hours.  The module will consist of an introduction and 5 units and will contain the following elements:

  • Hyperlinks to readings, videos, web resources and tools
  • Video lessons
  • Case study activity
  • Interactive web-based documents using Google Drive

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour

(note: the module is divided into short digestible units [5-15 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members
  • CME Credits Offered: 1.5

Hardware/Software Requirements:

  • Computer with Internet connection
  • Current version of Chrome, Firefox or Safari browser. You must have javascript enabled.
  • The quiz tool within the online modules are not fully compatible with smartphones or tablets. In order to avoid issues, such as answers not being recorded, we recommend using a computer to complete the pre- and post-tests.

Assessment and Grading:

This learning module begins with a Pre-Test that will test your knowledge and allow you to gauge your baseline understanding of the topics to be covered. Your pre-test score will not count toward your overall grade. At the end of the module, there is a Post-Test that will determine your final grade. A comparison of your Pre-Test score and Post-Test score will help to assess how much knowledge you’ve gained. You will have two attempts to complete the Post-Test. Your score must be 75% or better in order to receive a certificate for CME credit.

Please complete the evaluation survey at the conclusion of the learning module.

To Obtain CME Credits:

  • Complete the entire learning module.
  • Complete the Pre-Test, Post Test, and Evaluation Survey at the end of the module.
  • You must earn a score of 75% or higher on the Post-Test in order to qualify for CME credits. You will have three attempts to complete the Post-Test.
  • After confirming that the entire learning module is complete and you have received a score of 75% or higher on the Post-Test, your certificate of completion will be generated and available for you for download.
  • A CME Documentation Form will be emailed.

Table of Contents:

  • Introduction
  • About the Module
  • Test Your Knowledge (Pre-Test)
  • Unit 1: Introduction to managing change
  • Unit 2: Principles and Values
  • Unit 3: Models and Motivations in Effective Change Processes
  • Unit 4: Tools and Best Practices for Leaders
  • Unit 5: What would you do?
  • Course Wrap Up (Post-test and Evaluation Survey)

This activity has been planned and implemented in accordance with the Essentials and Standards of the Maine Medical Association Committee on Continuing Medical Education and Accreditation through the partnership of Maine Medical Education Trust and Qualidigm. The Maine Medical Education Trust is accredited by the Maine Medical Association to provide CME activities for physicians.


The following planners, speakers and authors have indicated that they have no relationships with industry to disclose relative to the content of this activity:

Joan Orr, MCHES, MBA
Program Director

Derek Ahl, MA (Presenter)
Daniel Hanley Center for Health Leadership

Contact Information:

If you are having technical problems (video freezes or is unplayable, can’t print your certificate of completion, etc.) you can submit a Help Request ( to the Learning Lab Team. If you have questions related to CME credit and requirements (Pre and Post-test) or course content, please email


  • FREE
  • Course Certificate
 Copyright 2019