Interpersonal Skills (Emotional Intelligence and Listening)

Healthcare is a practice of collaboration: among providers, between providers and staff, between providers and staff with patients and patients’ families, etc. Strong interpersonal skills (skills involved in interacting with others) are essential to successful collaboration in the healthcare workplace. This module focuses on developing two interpersonal skills: emotional intelligence and the ability to listen well.



Learning Objectives:

  • Understand why emotional intelligence and listening are essential interpersonal skills to apply within the practice setting
  • Develop the ability to apply productive emotion self-management to interpersonal communication
  • Learn and demonstrate new listening skills to use within the practice team setting

Intended Audience:

Practice providers, practice staff,  practice administrators and various other health care related fields

Module Structure:

This learning module is self-paced in structure and you can work through the materials at your own pace. Estimated time to complete will be 1.5 hours.  The module consists of 5 units and contains the following elements:

  • Video lessons
  • Interactive presentations
  • Hyperlinks to readings, videos, web resources, and tools
  • Pre & post assessment

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour (1.5 hours for those seeking CME credits)
  • CME Credits Offered: 1.5
  • Registration Fee: FREE

Hardware/Software Requirements

  • Computer with Internet connection
  • Current version of Chrome, Firefox or Safari browser. You must have javascript enabled.
  • The quiz tool within the online modules are not fully compatible with smartphones or tablets. In order to avoid issues, such as answers not being recorded, we recommend using a computer to complete the pre- and post-tests.

Table of Contents

  • Course Introduction (Orientation)
  • Test Your Knowledge (Pre-Test)
  • Unit 1: Introduction and Overview
  • Unit 2: Emotional Intelligence
  • Unit 3: Listening
  • Unit 4: Putting It All Together: Emotional Intelligence and Listening In Action
  • Unit 5: Conclusion
  • Course Wrap Up (Post-test, Evaluation Survey, and Completion Statement.)

Assessment and Grading:

This learning module begins with a Pre-Test that will test your knowledge and allow you to gauge your baseline understanding of the topics to be covered. Your pre-test score will not count toward your overall grade. At the end of the module, there is a Post-Test that will determine your final grade. A comparison of your Pre-Test score and Post-Test score will help to assess how much knowledge you’ve gained. You will have three attempts to complete the Post-Test. Your score must be 75% or better in order to receive a certificate for CME credit.

Please complete the evaluation survey at the conclusion of the learning module.

To Obtain CME Credits:

  • Complete the entire learning module.
  • Complete the Pre-Test, Post Test, and Evaluation Survey at the end of the module.
  • You must earn a score of 75% or higher on the Post-Test in order to qualify for CME credits. You will have three attempts to complete the Post-Test.
  • After you confirm to completing the entire learning module and have received a score of 75% or higher on the Post-Test, your certificate of completion for CME credits will be generated and available for you for download.
  • Download and print your certificate of completion and CME Documentation Form.


This activity has been planned and implemented in accordance with the Essentials and Standards of the Maine Medical Association Committee on Continuing Medical Education and Accreditation through the partnership of Maine Medical Education Trust and Qualidigm.  The Maine Medical Education Trust is accredited by the Maine Medical Association to provide CME activities for physicians.


The following planners, speakers and authors have indicated that they have no relationships with industry to disclose relative to the content of this activity:

Amy Miller, BSHA/M (Course Designer)
Program Specialist

Sarah Lawrence, MS (Presenter)
Daniel Hanley Center for Health Leadership

Judiann Ferretti Smith, Esq
Executive Director
Daniel Hanley Center for Health Leadership

Contact Information

If you are having technical problems (video freezes or is unplayable, can’t print your certificate of completion, etc.) you can submit a Help Request ( to the QC Learning Lab Team. If you have questions related to CME credit and requirements (Pre and Post-test) or course content, you can contact the Online Support Team at


  • FREE
  • Course Certificate
 Copyright 2019