CHWs are increasingly recognized as important members of the healthcare team that can help to improve population health, enhance the patient experience, improve provider satisfaction, and contain healthcare costs. To effectively work with a CHW, providers and administrators must understand the CHW’s skills and roles; how a CHW compares with other health professionals; the ways a CHW can improve patient care; and how to successfully integrate a CHW within a care team. In this course, six speakers from healthcare systems, a community-based organization, and Maine’s state health department will share their collective experience and best practices with participants on what to consider when partnering with a CHW.

Learning Objectives
At the end of this course, participants will better understand how clinicians can work with Community Health Workers to improve patient care.
Participants will be able to:
- Describe CHW’s professional identity and roles.
- Describe how CHWs compare with other health professionals.
- Identify the benefits and outcomes of including CHWs in the patient care team.
- Recognize strategies for engaging CHWs as part of the healthcare team.
Course Structure
This course is self-paced and available to any user who registers with the Maine Medical Association, Center for Quality Improvement Learning Lab. The course consists of multiple sub-sections or units and will contain various elements, including video lessons, hyperlinks to readings and web resources, and pre-and post-tests for you to gauge your knowledge and understanding of the course topic.
Estimated Time to Complete: 60 minutes
Note: The course is divided into short digestible units (10-20 minutes in length) that can be completed in small increments.
Disclosures
The planners, presenters, and speakers do not have any relevant financial relationships to disclose. Their position titles and organizational affiliations are those at the time the course was recorded.
Ben Hummel
Sr. Program Associate
MCD Global Health
Marin Johnson, MS
Director of Prevention Programs
Maine Medical Center’s Preventive Medicine Enhancement for Maine
Betty St Hilaire, CHW
Community Programs manager
MaineGeneral Medical Center’s Peter Alfond Prevention and Healthy Living Center
Allyson MacMillan, CHW
Community Health Worker
MaineGeneral Medical Center’s Peter Alfond Prevention and Healthy Living Center
Brendan Prast, MD
Physician and Leadership in Preventive Medicine Fellow
Maine Medical Center in Portland
Zakiya Sheikh, CHW
Content Marketer and Community Health Worker
New Mainers Public Health Initiative
Amy Carter, BSHA-M
Director
Maine Medical Association, Center for Quality Improvement
Janet Johnson
Administrative Assistant
Maine Medical Association, Center for Quality Improvement
Funding: This module is made possible by the generous support and funding from our partners at the Maine Board of Licensure in Medicine.
Launch: July 1, 2024
Expires: July 1, 2027
Assessment and Grading
This course begins with a pre-test that will test your knowledge and allow you to gauge your baseline understanding of the topics to be covered. At the end of the course, there is a post-test. A comparison of your pre-test score and post-test score will help you assess how much knowledge you’ve gained on the topic.
To Obtain a CME Certificate or a CME Certificate of Participation
- Complete all the units within the course
- Complete the Survey Monkey evaluation at the end of the course
Upon completion of the evaluation in Survey Monkey, including the required demographic information, a CME Certificate will be emailed to M.D.s and D.O.s and a CME Certificate of Participation will be emailed to all other learners. These certificates will be emailed within 10 business days of completing the evaluation.
Joint Providership Statement
The Maine Medical Education Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Maine Medical Education Trust and Maine Medical Association, Center for Quality Improvement. The Maine Medical Education Trust is accredited by the Maine Medical Association Committee on Continuing Medical Education and Accreditation to provide continuing medical education for physicians.
None of the planners or presenters for this activity have relevant financial relationships to disclose.
Table of Contents
Getting Started
- Test Your Knowledge: Partnering with Community Health Workers to Strengthen Healthcare Teams
Course Units
- Unit 1: CHW Professional Identity & Landscape
- Unit 2: Comparing CHWs with Other Professionals
- Unit 3: Effectiveness of CHWs within the HealthCare Team
- Unit 4: Integrating CHWs within HealthCare Teams
Course Wrap Up
- Post Test: Partnering with Community Health Workers to Strengthen Healthcare Teams
- Evaluation Survey: Partnering with Community Health Workers to Strengthen Healthcare Teams