Seamless Care: Strategies to Build Collaborative Partnerships in the Medical Neighborhood

This learning module is designed to assist practices working as members of medical neighborhoods to identify effective interprofessional approaches to advance quadruple aim outcomes across the continuum of care. Participants will be oriented to the core competencies of collaborative healthcare and gain an understanding of the importance of adopting and developing a trauma-informed framework in overall practice transformation.



Learning Objectives:  

These modules are intended to:

1) Promote respect across disciplines by learning how each profession’s roles and responsibilities contribute to improved outcomes supporting the development of a caring and collaborative patient-centered culture focused on safety and quality (Driver: Patient & Family Engagement: 1.2 Team-Based Relationships)

2) Enhance the process by which health professionals consider and choose to make referrals to colleagues from other health disciplines (Driver: Patient & Family Engagement: 1.5 Coordinated Care Delivery and 1.4 Practice as a Community Partner- effective referral protocols)

3) Assist practices in Identifying strategies to build a trauma-informed collaborative culture in their medical neighborhood (by providing frameworks describing short & long term health impacts of trauma and early adversity on individuals, systems, and populations.) (Driver: Patient & Family Engagement: 1.6 Organized, Evidence Based Care (use of EB protocols to improve patient care and safety)

Module Resources:

Click here to access the resources and tools provided in the module.


Target Audience:

Practice and system leaders, providers, and staff enrolled in NNE-PTN.

Module Structure: 

This module is designed to allow you to work through the material at your own pace. Estimated time to complete will be 1.5 hours.  The module will consist of an introduction and 4 units and will contain the following elements:

  • Video lessons
  • Interactive case study activity
  • Hyperlinks to readings, videos, web resources, and tools
  • Pre & post assessment

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour

(note: the module is divided into short digestible units [5-20 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members
  • CME Credits Offered: 1.5

Hardware/Software Requirements:

  • Computer with Internet connection
  • Current version of Chrome, Firefox or Safari browser. You must have javascript enabled.
  • The quiz tool within the online modules are not fully compatible with smartphones or tablets. In order to avoid issues, such as answers not being recorded, we recommend using a computer to complete the pre- and post-tests.

Assessment and Grading:

This learning module begins with a Pre-Test that will test your knowledge and allow you to gauge your baseline understanding of the topics to be covered. Your pre-test score will not count toward your overall grade. At the end of the module, there is a Post-Test that will determine your final grade. A comparison of your Pre-Test score and Post-Test score will help to assess how much knowledge you’ve gained. You will have two attempts to complete the Post-Test. Your score must be 75% or better in order to receive a certificate for CME credit.

Please complete the evaluation survey at the conclusion of the learning module.

To Obtain CME Credits:

  • Complete the entire learning module.
  • Complete the Pre-Test, Post Test, and Evaluation Survey at the end of the module.
  • You must earn a score of 75% or higher on the Post-Test in order to qualify for CME credits. You will have three attempts to complete the Post-Test.
  • After confirming that the entire learning module is complete and you have received a score of 75% or higher on the Post-Test, your certificate of completion will be generated and available for you for download.
  • A CME Documentation Form will be emailed.

Table of Contents:

  • Course Introduction (Orientation)
  • Test Your Knowledge (Pre-Test)
  • Unit 1:Introduction to Seamless Care
  • Unit 2: Competencies for Collaborative Healthcare: Roles and Responsibilities
  • Unit 3: Trauma Informed Practices: Building Communities of Care
  • Unit 4: Resources and Tools
  • Course Wrap Up (Post-test and Evaluation Survey)

This activity has been planned and implemented in accordance with the Essentials and Standards of the Maine Medical Association Committee on Continuing Medical Education and Accreditation through the partnership of Maine Medical Education Trust and Qualidigm.  The Maine Medical Education Trust is accredited by the Maine Medical Association to provide CME activities for physicians.


The following planners, speakers and authors have indicated that they have no relationships with industry to disclose relative to the content of this activity:

Joan Orr, MCHES, MBA
Program Director

Sylvie Demers, DSW,LCSW
Adjunct Professor
University of New England
Master of Social Work

Shelley Cohen Konrad, PhD, LCSW, FNAP
Director, School of Social Work
Director, Interprofessional Education Collaborative

Kris Hall, MFA
Program Manager
University of New England

Kelli Fox, LCSW
Director, Field Education
Assistant Clinical Professor
SBIRT Faculty and Champion

Arabella Perez, LCSW
Assistant Clinical Professor
Trauma Informed Certificate Coordinator

Anne Fensie, M.Ed
Instructional Designer
University of Maine

Shiva Darbandi, MLIS
Director of the Joanne Waxman Library
Maine College of Art

Contact Information:

If you are having technical problems (video freezes or is unplayable, can’t print your certificate of completion, etc.) you can submit a Help Request ( to the Learning Lab Team. If you have questions related to CME credit and requirements (Pre and Post-test) or course content, please email


  • FREE
  • Course Certificate
 Copyright 2019