Solution-Focused Communication and Self-Reflective Practice to Improve Quality of Care and Mitigate Compassion Fatigue

In this module participants will explore how developing a solution focused mindset and skills can improve the quality of care they provide and the quality of the experience they have as professionals. We will explore what compassion is, where it comes from, how to develop and express it and what prevents us from feeling or expressing compassion in our work environments. Participants will learn and use self-reflective practice models that can be easily integrated into their professional practice and help facilitate behavior change. This session will give professionals the tools they need to best support patients and clients to improve their health and well-being, while addressing compassion fatigue to foster well-being and longevity in the dynamic healthcare environment.

Other recommended modules:

Trauma Informed Care for Perinatal Professionals
Social Determinants of Health, Intersectionality and Implicit Bias
Clinical Burnout and Practical Wellness Approaches


Learning Objectives:     

At the end of this module, participants will be able to:  

  1. Identify elements that contribute to a compassionate health care environment.   
  2. Describe how solution focused communication strategies demonstrate compassion and lead to patient engagement.  
  3. Explore the value of self-reflective practice on patient care, professional satisfaction and mitigation of compassion fatigue. 
  4. Access new resources for further learning about compassionate communication and prevention of compassion fatigue. 

Module Structure: 

This module is self-paced and available to any user who registers with the Maine Medical Association Learning Lab. The estimated time to complete is approximately 90 minutes. The module will consist of multiple sub-sections or units and will contain various elements, including hyperlinks to readings and web resources, video lessons, and pre-and post-assessments needed for CME accreditation. 

The Maine Medical Education Trust designates this live activity for a maximum of 1.5  AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity. 

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Maine Medical Education Trust and Maine Medical Association, Center for Quality Improvement. The Maine Medical Education Trust is accredited by the Maine Medical Association Committee on Continuing Medical Education and Accreditation to provide continuing medical education for physicians.

None of the planners or presenters for this activity have relevant financial relationships to disclose.

Duration & Fee:  FREE for Maine Clinicians 

Estimated Time to Complete: 90 minutes 

(note: the module is divided into short digestible units [10-20 mins] which can be completed in small increments) 

Hardware/Software Requirements: 

  • Computer with Internet connection 
  • Current version of Chrome, Firefox or Safari browser. You must have JavaScript enabled. 
  • The quiz tool within the online modules are not fully compatible with smartphones or tablets. To avoid issues, such as answers not being recorded, we recommend using a computer to complete the pre- and post-tests. 

Assessment and Grading: 

This learning module begins with a Pre-Test that will test your knowledge and allow you to gauge your baseline understanding of the topics to be covered. Your pre-test score will not count toward your overall grade. At the end of the module, there is a Post-Test that will determine your final grade. A comparison of your Pre-Test score and Post-Test score will help to assess how much knowledge you’ve gained. You will have three attempts to complete the Post-Test. Your score must be 75% or better in order to receive the 1.5 AMA PRA Category 1 Credits™. Please complete the evaluation survey at the conclusion of the learning module. 

To Obtain 1.5 AMA PRA Category 1 Credits™: 

  • Complete the entire learning module. 
  • Complete the pre-test, post test, and evaluation survey at the end of the module. 
  • You must earn a score of 75% or higher on the Post-Test in order to qualify for the 1.5 AMA PRA Category 1 Credits™. You will have three attempts to complete the Post-Test. 

Upon completion of the evaluation in Survey Monkey, including the required demographic information, a CME Certificate will be emailed to M.D.s and D.O.s and a CME Certificate of Participation will be emailed to all other learners. These certificates will be emailed within 10 business days of completing the evaluation.

Table of Contents:  The units will consist of the following: 

  • Introduction  
  • Pre-Assessment 
  • Unit 1 – Introduction and Opening Reflections  
  • Unit 2 – Compassion as Our Compass for Care  
    • Unit 2a – Compassion Frameworks 
    • Unit 2b – Compassionate Care Models 
    • Unit 2c – Solution Focused Communication Part 1 -Language  
    • Unit 2d – Solution Focused Communication Part 2– Five Steps and Self-Reflective Practice 
  • Unit 3 – Case Scenario and Reflections    
  • Unit 4 – Wrap Up, Resources and References  
  • Post-Assessment 

Disclosures: The planners and presenters for this module have no relevant financial relationships to disclose. 

Name – Farrah Sheehan, MSN, RN, IBCLC 
Nurse Educator & Consultant
Farrah Sheehan Perinatal Professional Services, LLC

Amy Carter, BSHA-M 
Maine Medical Association Center for Quality Improvement

Kelly Roberts, RN, MSN 
MCH Project Manager 
Maine Medical Association Center for Quality Improvement 

Funding: This module is made possible by the generous support and funding from our partners at the Maine Department of Health and Human Services and HRSA grant number U7AMC46840‐01‐00. 

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