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“Does our work align with patient
preferences and goals?”

Patient and family-centered care design allows the practice to combine the evidence base with the voice of the patient and family. It allows the practice to tailor care delivery to meet the needs of individual patients and the entire population served. Through the coordinated efforts of an expanded care team, in partnership with patients, families, and community, the practice can promise results.

Transforming Clinical Practice Initiative Driver focuses on tactics that address these types of questions:

  • “Do our teams reflect the respect and collaboration we commit to create with our patients? 
  • “Have we defined the roles and skills we need in our team to provide patient-centered care?”
  • “How do we provide seamless patient care with other community providers and agencies?”

To support your transformation goals, review and select from the resources presented below.
(Click the + icon to expand the contents.)

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nne-ptn-courses

NNE-PTN members can access the following courses to support their practice transformation goals and aims.
You must have an account and be logged into the QC Learning Lab to access these.
(Account Setup & Login Instructions.)

Reducing Implicit Bias To Improve Health

Description:

Significant disparities in health status, access to healthcare services, and in life expectancy and disease prevalence exist in Maine and across the country. The reasons underlying these disparities are complex and multifaceted. One important area that negatively impacts patient access, interactions with the healthcare system, and the patient-provider relationship and can be changed with focused efforts by healthcare professionals is implicit bias. Implicit bias are those attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.

Target Audience:

Practice providers, practice staff, and practice administrators and various other health care related fields.

Duration & Fee:

  • Estimated Time to Complete: 1 hour

(note: the module is divided into short digestible units [5-20 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members
  • CME Credits Offered: 1.0

To take this course, click here.

Navigating Conflict: Building Bridges to Understanding

Description:

Conflict is inevitable; how we navigate conflict affects the wellbeing and productivity of ourselves, our teammates, and our practice. In this module, Derek Ahl and Sarah Lawrence of the Daniel Hanley Center for Health Leadership facilitate an exploration of conflict and strategies for managing it in a confident and productive manner. The module examines the characteristics and impact(s) of conflict, as well as its potential value. Different styles of approaching conflict will be discussed, in order to help learners recognize and better understand their own tendencies in response to conflict, as well as those of others. Upon completion of this module, participants will be more aware of their options when it comes to navigating contentious situations and will have increased knowledge and skills to move through these situations with intention.

Target Audience:

Practice providers, practice staff, practice administrators and various other health care related fields.

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour

(note: the module is divided into short digestible units [5-20 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members
  • CME Credits Offered: 1.5

To take this course, click here.

Coordinating Person-Centered Care Transitions in Your Medical Neighborhood

Description:

This learning module is intended to help practices develop a more streamlined and person-centered approach to care within the medical neighborhood in order to better align with the Quadruple Aim. Learners will be oriented to what person-centered care transitions are and how some medical neighborhoods have implemented them utilizing existing models/best practices.

Target Audience:

Practice and system leaders, providers, and staff enrolled in NNE-PTN.

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour

(note: the module is divided into short digestible units [5-20 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members
  • CME Credits Offered: 1.5

To take this course, click here.

Health Inequities, Health Disparities, and Moving towards Health Equity

Description:

This module is intended to build understanding of the topic of health equity, health inequities, and health disparities and to raise awareness and prompt critical thinking about the scope and extent of health inequities and health disparities present in practices across the Northern New England Practice Transformation Network. Everyone involved in healthcare delivery and administration can play an important part in moving toward health equity. We will explore resources and tools that can support individuals and practices in that movement. And we will hear from a variety of practices that have assessed and investigated the health inequities within their practice settings and taken steps to address them.

This learning module is part of the NNE-PTN Series with the Daniel Hanley Center for Health Leadership.

Intended Audience:

Practice providers, practice staff, and practice administrators and various other health care related fields.

Duration & Fee:

  • Estimated Time to Complete: 1 hour (1.5 hours for those seeking CME credits)
  • CME Credits Offered: 1.5
  • Registration Fee: FREE

To take this course, click here.

Improving Patient Outcomes with Cost of Care Conversations in the Clinical Practice

Description:

This learning module seeks to address the TCPi Drivers, specifically targeting Patient and Family Engagement and Continuous, Data Driven Quality Improvement as effective drivers that benefit from an improved cost of care conversation. Through examination of relevant studies and research-based models, participants will gain an understanding of how to advance cost of care conversations in the practice setting to improve patient outcomes. The learning module will include practical tools that participants will be able to employ with their practice, as well as identify behaviors to model in order to best support team members in cost of care conversations.

Intended Audience:  This activity is designed to meet the educational needs of practicing health care providers & practice teams needing or desiring to build or improve their communication skills to support cost of care conversations with patients to improve outcomes

Duration & Fee:

  • Estimated Time to Complete: 2 hour (2 hours for those seeking CME credits)
  • CME Credits Offered: 2.0
  • Registration Fee: FREE for NNE-PTN Members

To take this course, click here.

Interpersonal Skills (Emotional Intelligence and Listening)

Healthcare is a practice of collaboration: among providers, between providers and staff, between providers and staff with patients and patients’ families, etc. Strong interpersonal skills (skills involved in interacting with others) are essential to successful collaboration in the healthcare workplace. This module focuses on developing two interpersonal skills: emotional intelligence and the ability to listen well.

This learning module is part of the NNE-PTN Series with the Daniel Hanley Center for Health Leadership.

Intended Audience:

Practice providers, practice staff,  practice administrators and various other health care related fields.

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour (1.5 hours for those seeking CME credits)
  • CME Credits Offered: 1.5
  • Registration Fee: FREE

To take this course, click here.

Seamless Care: Strategies to Build Collaborative Partnerships in the Medical Neighborhood

Description:

This learning module is designed to assist practices working as members of medical neighborhoods to identify effective interprofessional approaches to advance quadruple aim outcomes across the continuum of care. Participants will be oriented to the core competencies of collaborative healthcare and gain an understanding of the importance of adopting and developing a trauma-informed framework in overall practice transformation.

Target Audience:

Practice and system leaders, providers, and staff enrolled in NNE- PTN.

Duration & Fee:

  • Estimated Time to Complete: 1.5 hour

(note: the module is divided into short digestible units [5-20 mins] which can be completed in small increments)

  • Registration Fee: FREE for NNE-PTN members
  • CME Credits Offered: 1.5

To take this course, click here.

Spend Your Health Care Dollars Wisely (For Patients/Consumers)

Description:

This short online class will help make health care cost secrets more transparent, helping you to save money while being healthier. We’ll show you:

  • How widely costs for the same health service vary,
  • How widespread and possibly dangerous unnecessary tests and
    treatments are,
  • How to find quality health services for less money,
  • Why this is important for both you and our communities,
  • How to advocate, or speak up in your best interest for your right to
    know health costs.

Intended Audience:

This class is for people (patients and consumers) who:

  • Use health care,
  • Pay for some part of or all the cost,
  • Want to use their money wisely and better afford their health care,
  • Want to receive effective, high value care.

Duration & Fee:

  • Estimated Time to Complete: 1.5 hours
  • Registration Fee: FREE
  • Certificate of Completion Provided

To take this course, click here.

You must have an account and be logged into Healthcare Communities® to access the content listed below.
(Account Setup Instructions.)

Provided courtesy of American Medical Association. 

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Implementing Team-Based Care

Engage the entire team in caring for patients

Go to course.

Creating Strong Team Culture

Evaluate and improve team culture in your practice

Go to course.

Implementing Health Coaching

Help patients take charge of their health, and foster healthier patients with better outcomes.

Go to course.

Conducting Effective Team Meetings

Develop strategies and tactics for effective team meetings that strengthen working relationships and improve practice efficiency

Go to course.

Behavioral Health Integration into Ambulatory Practice

Bringing medical and behavioral health services together within primary care, the team is better able to meet the mental and general health needs of the patient.

Go to course.

 

Advancing Choosing Wisely

Increasing administrative responsibilities—due to regulatory pressures and evolving payment and care-delivery models—reduce the amount of time physicians spend delivering direct patient care. When both physicians and patients understand how to make wise treatment decisions—such as choosing care that is supported by evidence, is not duplicative, has the lowest possible risk for harm, and is truly necessary—patient care and physician satisfaction will improve.

Go to course.

You must have an account and be logged into ACP Practice Advisor® to access the content listed below.
(Account Setup & Login Instructions.)

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Deliver Patient-Centered Care

Providing care that is respectful of and responsive to patient preferences, needs, and values and ensuring that patient values guide clinical decisions

Go to course.

Communicate with Patients

Collaboration between the practice team and the patient (and support network) depends on helping them understand the care and treatment plan, which in turn depends on good communication skills

Go to course.

Motivational Interviewing

Introduces the concept of motivational interviewing and practical guidance on integrating MI into a medical practice

Go to course.

Facilitate Transitions

Explores areas to address to improve transitions of care between inpatient and outpatient settings

Go to course.

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